Arc-Recruitment Commercial Vacancies


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Retrofit Surveyor - Site-based - Permanent
The role of the Retrofit Assessor will be responsible for ensuring the smooth and efficient completion of activities related to retrofit projects and scheme delivery, from initial site survey, technical and EPC surveys, Retrofit Assessment surveys and follow-up post works surveys. With a site based focus (and a need for a full and clean UK driving license) you will be an on-site representative, managing engagement with householders on a regular basis.

Accountabilities and responsibilities

Responsible for ensuring householders are kept up to date with appropriate information at survey stage of a job
Providing energy efficiency advice to householders where required.
Monitor customer satisfaction particularly when completing post-work surveys.
Contribute to a monthly report detailing customer feedback.
Undertake accurate technical property surveys as required, providing robust measurements and documentation.
Prepare energy performance certificates, where required.
Prepare a retrofit assessment report for the property, where required.
Provide regular updates on project performance against KPIs and monthly reporting.
Contribute to the management of cost-effective delivery of all project activity.
Ensure project surveys are completed on time, within budget and to the necessary quality standard.
Key knowledge and skills

Domestic Energy Assessment qualification
PAS2035 Retrofit Assessment qualification
Full driving license
Competent with PAS and EPC surveying software and apps

This is a full-time, permanent role which is predominantly site based with 1 day per week in the office to complete reports and paperwork. 

Salary is £30-32k per annum with car allowance
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Client Manager - HX4 - Permanent
I am recruiting for an Advice Client Manager on behalf of my longstanding client - this is a newly created role to further support the organisation's flourishing Advice Team.

The Advice Team delivers a range of essential support to directly benefit customers in vulnerable circumstances, helping to lower their energy costs while delivering exceptional customer satisfaction and achieving significant social return on investment. They provide energy consumers with help and advice to help them reduce their energy and other utility bills through the provision of relevant and bespoke information, answering questions on the benefit of different actions or installation of energy efficiency and/or low carbon technologies.

The Advice Client Manager is responsible for managing relationships with exiting clients, while also being involved in the onboarding of new contracts and clients. The role will include completing regular accurate, high-quality reporting and meeting the required deadlines for these, whilst also developing the reporting processes to ensure these are completed in a consistent and efficient manner, including identifying opportunities for automation.

You will be experienced in managing several diverse projects at the same time, building, and maintaining strong client relationships, working to tight deadlines, and supporting the Advice Manager and Advice Team Manager with resource planning and activity delivery across a fluctuating workload. You will identify under delivery promptly and work closely with the Advice Manager and Advice Team Manager to drive improvements to ensure targets are maintained by the team to allow funding to be secured.

KEY RESPONSIBILITIES:

Project Delivery:

• Responsible for meeting project targets, KPIs and client expectations from scheme mobilisation to conclusion.

• Robustly and in a timely manner progress actions to consistently meet key dates.

• Supporting the: Advice Manager; Finance department and Clients to have the best possible outcome for the project and organisation through the transparent management of robust data.

• Deliver clear, accurate and granular reporting of outcomes to clients so the customer benefits can be articulated and quantified.

• Deliver customer journey mapping and oversee the implementation of effective and efficient processes.

• Contribute to decisions on allocation of resources. Plan and allocate work, monitor achievement of deadlines and support Advice manager as appropriate.

Governance

• Own and manage the end-to-end project delivery process, ensuring delivery with relevant regulations and legislation (such as data protection and safeguarding) as well as internal governance and policies.

• Develop and refine management information to increase transparency of all activity at key stages to provide timely information to inform action and manage risk, maintain high quality and delivery across all activities.

• Ensure all appointed supply chain partners are following the correct protocols in adherence with client expectations, contracted terms, and current legislation.

Clients

• Maintain a strong professional relationship through excellent communication, building beneficial working relationships with customers and clients.

• Manage key stakeholder relationships to maintain and enhance the reputation of the organisation.

• Build and enhance the organisations' reputation growing its reach in terms of potential delivery.

Customer service

• Maintain an excellent level of professional communication with clients and customers to achieve mutually beneficial working relationships which consistently achieve targets. Stakeholder delight:

• Work collaboratively with others to enhance relationships and to improve access to other advice and support services for customers, expanding service capabilities over time.

• Manage key account relationships to maintain and enhance reputation.

• Represent the organisation as appropriate at external meetings to promote our work and hold exploratory discussions with clients about opportunities and innovative approaches to support their work and strategic aims.

KEY KNOWLEDGE AND SKILLS:

• Proven ability to communicate effectively verbally and in writing and use IT systems for the provision of advice services and reporting metrics.

• Proven ability to monitor and maintain quality standards and procedures, service delivery against agreed targets and analyse and interpret complex information to produce and present reports verbally and in writing.

• Proven ability to devise and implement strategic development and resource plans, particularly around service development, business implementation and the management of change.

• Comfortable collaborating across other business areas

• Able to communicate and present to colleagues at different levels.

• Well-developed interpersonal skills to maintain and strengthen relationships with key clients to ensure projects are delivered successfully and this leads to the successful extension of existing funding or securing future work.

• Proven ability to work with colleagues in a collaborative and constructive manner.

This is a full time permanent role working 0900-1700 Monday to Friday with hybrid working offered following successful completion of probation.
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Administrator - HX4 - Permanent
The Administrator is primarily responsible for ensuring the accuracy and consistency of information submitted to the organisation by third party contractors, before it is provided to clients.

Accountabilities and responsibilities:
Accurately recording information in the relevant master spreadsheets.
Reviewing information submitted by contractors to ensure compliance.
Provide clear and concise information to contractors regarding any concerns relating to paperwork they have submitted.
Liaising with contractors to answer any queries they may have and to resolve any concerns raised, in relation to the contractors submitted paperwork.
Providing training to contractors, where required.
Induction training for new team members.
Speaking with customers to ensure both appropriate measure and property details held are accurate.
Creating training material and completed document examples as points of reference for contractors.
Completion of tracking documents provided by retailers, ensuring accurate information is recorded throughout.
Maintaining an up-to-date knowledge.
Uploading the relevant measure information to customer portals.
Supporting other business areas with any queries.
Adhering to document control guidelines
Managing the team inbox and responding to emails within the agreed timescales.

This is a full time, permanent role working 0900-1700 Monday to Friday with a salary in excess of £25,000 per annum.
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Sales Development Executive - HX7 - Permanent
My client are a well-known and respected lead generation company based in Mytholmroyd with additional offices in the North-West of England; with a strong reputation for delivering quality leads to clients they are now recruiting for additional staff.

If you have B2B or B2C experience and are looking for your next opportunity, get in touch.

Early Finish Friday – finish at 3pm on a Friday! (performance depending)
Birthday day off
20 days holiday + 3 days extra given at Christmas.
An additional day for each year of service (up to 5 years)
Health Shield Cash Plan
Modern offices
Stunning office location
Free onsite parking
Good public transport links
Full training and continued support and development
Career progression opportunities 

The Role:
Generate qualified leads within a desired sector/geographic within a client organisation.
Provide the information obtained during the conversation back to the client. We pride ourselves on providing as much information as possible to our clients to enable them to follow up on our introduction appropriately.
Our data team ensure there is accurate data to work with and you will have ongoing, day to day support from your colleagues and manager.

What we are looking for:
Previous experience in B2C or B2B telesales or telemarketing.
Knowledge/interest of the IT industry also considered an advantage but not essential.
Great telephone presence with the confidence to speak B2B with individuals within the IT industry.
Driven and motivated with a positive 'can do' attitude.
Fluent in English, spoken and written.
Good administration skills.
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Project Administrator - Halifax - Permanent
The role is very much customer focused with emphasis on providing and excellent service, representing the company and being the first point of contact.

It is an exciting new opportunity to join a growing team on a fixed term contract basis.

Dealing with incoming calls and enquiries

Adding to the customer database

Making sure customer details are correct and up to date

Arranging site surveys

Supplying kit to customers in advance of surveys or site visits

Arrange installations

Keep the customer updated throughout the process

9am - 5pm Mon-Fri

Excellent benefits including death in service, healthcare, pension, buy additional holidays

£25k per annum
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