|Housing Support Officer - Doncaster - Part-time Contract
To provide person-centered support to older vulnerable customers and customers disadvantaged by homelessness (single people and families) to help maintain their independence and/or develop skills to enable moving onto living independently within their own home and to improve quality of life based on their individual needs, aspirations and goals.
To work closely with partners from other agencies and service to ensure customers receive support to meet all aspects of needs and aspirations including improving wellbeing and living safely; and to reduce reliance on statutory services including social care, hospital & health services.
To support customers to seek suitable housing options and prepare for moving into more appropriate accommodation
As this JD covers Support officers working in both supported housing schemes and in floating support services, line management arrangements vary:
Extra Care Scheme Manager (extra care schemes)
Supported Housing Coordinator (floating support)
Supported Housing Manager (homeless schemes)
Staff Management Responsibilities
No direct management requirements
Supervision of cleaners and contractors whilst on scheme premises
Range of Decision Making
Daily decisions relating to the prime objectives of post and within established policies and procedures and contributing to decisions in areas where there is no precedent.
Responsibility for Assets, Materials Etc.
Responsible for the safe usage of any materials and equipment in compliance with Health and Safety Legislation. Procurement of services in line with Company’s financial regulations. All access details including keys are stored, recorded and used appropriately, in line with procedures
Access to computer information and confidential material therefore responsible for the security and management of it under the provisions of the Data Protection Act.
Customers, relatives, community groups
Childrens services, Adult Social Care, Safeguarding teams, health partners, Local Authority Housing Needs & options teams
Other Registered Providers and private sector landlords
Local Organisations, Agencies, Community groups and volunteers
Alarm Monitoring providers and Out-of-hours service providers
Essential Duties & Responsibilities
Provide housing-based support to older, vulnerable and disadvantaged people, ensuring support is person-centred, flexible, and otucome-focused, tailored and adapted to each to meet the needs of the individual and children, including both planned and responsive support (during working hours)
Liaise, coordinate and negotiate with a wide range of organisations, agencies, internal teams and local community networks to identify vulnerable and/or hard to reach customers and to maximise the range of support available to complement the direct suppport provided.
Identifying support needs and risks for a wide range of vulnerable customers, which may include those displaying challenging behaviors or with complex needs. In conjunction with other services where appropriate, identify within support planning how needs can be met and risks addressed..
Ensure customers’ needs are met and opportunities maximised whilst ensuring the service complements rather than duplicates other services and maximises access to other services to help ensure needs and risks are fully addressed.
Provide support to customers, which may include at times of crisis, respond to support needs. Where possible identifying strategies to reduce the likelihood of further needs arising. This may include practical assistance until such time as the customer is again able to cope independently and/or other arrangements are in place.
Working towards a multi agency approach to provide support in a person centered manner, to meet the individual needs of customers and their children. This could include internal teams, adult health and social care, childrens services and other agencies and partners. With a focus on positive outcomes that promote independence and keep people safe
Undertake needs and risk assessments (for applicants and customers of service) and regular reviews to determine individual support needs, goals and outcomes; and coordinate the wider assessment via other agencies.
Review and evaluate progress of the customers support journey and make adjustments to accommodate changing needs and risks as required. Provide feedback and support to colleagues.
Recognise potential crisis situations, analyse such situations accurately, develop prevention and early intervention strategies to deal with crisis with customers, advising manager accordingly and share learning with team and colleagues.
Support customers in assessing their housing options including during times when there is an alteration in their physical or psychological well-being or in their social circumstances including rehousing.
To identify and take appropriate steps to safeguard customers /families and visitors as part of prevention and protection from abuse/harm in line with company safeguarding procedures
Maintain and update individual customer records, and performance management information as appropriate to the service, including ICT applications and data bases.
To assist in facilitating and coordinating a range of leisure, recreational, educational, health, social and therapeutic activities, both by making connections with the wider community networks and in the case of accommodation-based services, to promote wellbeing via community support within the scheme and maximising schemes as “hubs” for the wider community.
Regularly consult and involve customers on all aspects of the service, putting customers at the heart of the service and tailor support to take into account diversity of needs and individual requirements.
Assist the Scheme Manager (or equivalent post) , when required to undertake routine health and safety tasks, repairs reporting, and tasks relating to empty homes, in accommodation-based services in line with Company policy, procedures
Respond to and resolve at the first point of contact whenever possible, enquiries complaints and concerns.
To represent the Group in a professional manner and to uphold the Group’s Values, Aims and Objectives.
To contribute to implementing service initiatives as part of continuous improvement and development of services.
To attend any training and development events considered necessary, including professional development.
To uphold, contribute to and promote the commitments within the Equality and Diversity Strategy.
To observe Health and Safety requirements and report any breaches or potential breaches.
To comply with General Data Protection regulations (GDPR)
This is a contract post which is expected to run until the end of December 2021; it is part-time working 18.5 hours per week.
|HR and Payroll Manager - Permanent - Halifax
|This newly created HR Manager role offers fantastic exposure to all areas of HR, including full management of the payroll cycle.
Your role will be to provide generalist HR Manger support to the business with an emphasis on change management and providing a proactive and efficient service across the board.
We can proudly say that all employees work in an environment where they are actively encouraged to maintain and improve standards, pursue new ways of thinking and improved ways of working. We focus on looking forward and harnessing the energy of those who want to build their career and grow within the business.
This is a stand-alone HR and Payroll Manager role, with exposure to everything from recruitment to rolling out new HR initiatives and the management of the payroll cycle.
The role requires someone who can operate as a true Business Partner, nurturing strong relationships across management with the ability to present and challenge ideas whilst also able to competently advise and guide on all aspects of HR and legal related matters.
Key Responsibilities & Accountabilities:
The HR Manager post is a varied role, responsibilities include but are not limited to:
Process and administer all elements of the employee 'lifecycle’
Carry out all aspects of recruitment including negotiating Terms and Conditions with new suppliers.
Update and create (where necessary) employee policies, staying ahead of upcoming HR legislation.
Full management of the payroll cycle for both weekly paid and salaried employees – including all statutory payments and submissions to HMRC.
Process monthly online submissions for childcare vouchers and pensions.
Establish strong relationships at all levels, across the business.
Action and support with all aspects of ER.
Coach and support managers including the senior leadership teams to aid in employee development and potential challenges for example identify training plans and support with purposeful development reviews.
Confidently challenge and suggest ideas and improvements, to contribute to the overall future and continued success of the business.
Maintain and improve HR admin systems.
Work with closely with Health and Safety on relevant matters
Knowledge, Skills & Attributes:
Must have worked in a similar level role within a manufacturing environment.
Excellent exposure and experience of Change Management.
Excellent ER background and employment law knowledge.
Excellent English language skills including written and verbal.
Attention to detail is essential.
Happy to be 'hand on', enjoys being visible around the business, getting to know individuals and really being part of the team
Possess a good balance between employee needs and commercial requirements.
|Financial Administrator - Permanent
|Financial Accounts Administrator
This position is a new role within the Company and will suit someone who has well developed customer service skills, basic knowledge of financial bookkeeping, is PC literate and has a clear and confident communication style.
Reporting to the Purchase Ledger Manager the role supports our Finance and Customer Service teams responsible for helping purchase ledger administration, and supporting Customer Service general duties, such as taking inbound inquiries and recording the customer’s order details.
Book keeping and accounting experience is desirable
The day-to-day activities will encompass the following areas of responsibility;
• Checking and processing purchase invoices from suppliers
• Reconciling supplier statements in preparation for payment runs
• Filing paid invoices
• Daily processing of payment receipts
• Checking and updating payments during the working day to ensure our ERP system is as up to date as possible
• Assisting team with allocation of unallocated receipts
• Preparing direct debit collections
• Processing account requests for copy invoices / statements
• Supporting inbound telephone calls by answering calls on set peak days and recording the customer details and order.
• After deliveries have been completed reviewing the “delivery notes” and raising credits for returned empties.
We pride ourselves on the accuracy of our documentation and it is very rare for our customers to report an error. You will be an important ambassador for the company and the friendly and efficient manner in which you deal with our customers is extremely important.
Accuracy, efficiency and a friendly personality are essential traits for this position as well as the ability to work in a team.
Hours and Conditions
The normal working hours for this job are 9.00am to 5.00pm, with 30 minutes for lunch.
The role has a monthly paid salary.
Annual holiday accrues at 1.6 days for every month worked to a maximum of 20 days per year plus statutory bank holidays.
|Accountant - Huddersfield - Permanent
• Monitoring unit cost variance.
• Implementing cost standards for materials and labour.
• Preparing cost of goods sold and production reports.
• Reconciling raw materials, work-in-progress and finished-goods stock.
• Review and update of costs for each business area.
• Monthly analysis and understanding of standard to actual production variances, including identification and correction of production costing errors.
• Monitor budgets.
• Monitoring spends against budget.
• Analyse labour efficiency.
• Costing variance analysis, inc Variance analysis on work orders and parts
• To identify costs savings from material usage to manufacturing efficiency.
• Generate and implement cost improvement ideas.
• Support managers with cost improvement actions.
• Regularly report progress to senior management.
• Preparation of management accounts
• Journal input
• Reconciliation of control accounts
• Stock control
• Reconciliation of front end system to sage weekly with variance analysis
• Project work on job costing
• Supporting the senior/managing accountant and wider finance team.
• Collaborating with these teams to work on various accounting projects
• Adhoc Administration
• Payroll cover
• Strong P&L and Costings experience with an analytical approach • Have some manufacturing experience
• Full Microsoft package with advanced Excel skills
• Excellent interpersonal skills
• Excellent written and verbal communication
• Able to work on own initiative
• Problem solver
• Proactive thinker
• Understanding of Audit requirements
• Good understanding of Sage 50
Salary up to £55k DOE
|Telesales Account Manager - Permanent - Halifax
|Telesales Account Manager
Working for a national office supplies company suppling around 30 thousand products including PPE.
You will be given decsion making on your own selling techniques and style as well as flexibility to offer discounts and margins to secure the sale.
This role would suit someone who is motivated and hungry for sales.
You will manage your own accounts however work as a team for national campaigns.
Full time, Monday to Friday.
Salary up to £25k depending on experience
|Key Account Manager - Halifax - Permanent
|Key Account Manager
Working with customers throughout the UK you will be responsible for managing and progressing clients orders and accounts.
Good technical customer service background required
Able to challenge contractors and push for completion on jobs
Excellent telephone manner
Energetic and enthusiastic
Monday to Friday 40 hours/week
Salary depending on experience.
|Technical Customer Service - Halifax - Permanent
|My client has an excellent opportunity for a Technical Customer Service Operative.
The ideal candidate will assist my client in delivering exceptional levels of customer service.
- Dealing with enquiries over the telephone and via email.
- Ensuring all enquiries are completed and responded to in an efficient manner
- Raising orders for goods and arranging despatch of spares
- Supporting customers and the general public with any product enquiries they may have relating to our product
- Must have an exceptional telephone manner and the ability to work under pressure in a fast paced environment whilst being monitored on output in a call centre environment.
- Attention to detail and the ability to deal with customer enquiries efficiently whilst understanding the company’s warranty and replacement procedures.
- A strong communicator and high literacy and numerical skills
The ideal candidate will have previous experience in a technical based role. Previous experience in a manufacturing/industrial background would also be ideal.
8.30am - 5.00pm Monday to Friday
Salary depending on experience
|Part-time Bookkeeper - Halifax - Permanent
|We are currently seeking an experienced part-time Bookkeeper to join a small and friendly team.
Bookkeeping using Sage
Sales and Purchase Reconciliations
The ideal candidate will have working experience in accounts. Be and experienced bookkeeper. Good communicator with an inquiring, analytical mind. Experience of using computerised accounts.
The role is 5 hours/week office based.
Pay rate is depending on experience.
|Receptionist - Huddersfield - Permanent
|We are looking for a welcoming and compassionate person to join our team.
The role involves greeting patients making them feel at ease providing excellent customer service and patient care.
Taking payments, cashing up, providing and explaining treatment plans, sending referrals.
Contacting patients by telephone, email and text message.
Carrying out administration duties as required by the Practice Manager.
The candidate should be computer literate with a high written standard of Mathematics and English
A high level of personal presentation is required as this is a front line position.
Ability to work as part of a team and use own initiative.
Hours: Tuesday to Friday 8.30am - 5.30pm
|Temporary Commercial Administrator - Halifax
|Our client is recruiting for a temporary administrator to cover maternity leave.
You will be based in the commercial side of the business responsible for processing customer orders and offering customer support.
Hours: 9am - 5pm Monday to Friday with 1 hour lunch break.
Pay rate: £9.34/hour + holiday pay
Pay frequency: weekly
|Recruitment Consultant - Halifax
|We are seeking to appoint an experienced Recruitment Consultant on a permanent basis to manage the Commercial desk based at our offices in Halifax Town Centre.
We are a generalist agency, covering all aspects of commercial and industrial recruitment. We have a small, friendly team, professional and dedicated and well established within the local business community, established in 2000.
You will be responsible for running the Commercial desk – duties as follows:-
• End to end recruitment
• CV screening and interviewing candidates
• Taking detailed job specifications from clients
• Matching candidates to permanent positions
• Checking in new starters
• Attending client visits
• Advertising vacancies
• Diary management including arranging candidate interviews
• Promote the Company and its services to all parties with a professional manner and a positive enthusiastic approach
The successful applicant will be from a recruitment background and will have experience of the above. In return we offer excellent working conditions, in a central Halifax location with car parking on site.
Hours 8.45am – 5.15pm Monday to Friday
Salary will be negotiable depending upon experience + profit share bonus scheme
Holidays 23 days + statutory